Terms and conditions

We take care to ensure that the information on our website is accurate and up to date. If you come across something you believe is inaccurate please contact us at secretariat@oaa-anaes.ac.uk.
 
While the OAA uses reasonable endeavours to ensure that the website is secure and free of errors, viruses and other malware, it gives no warranty in that regard and all users take responsibility for their own security, that of their personal details and their computers and other electronic devices used to interact with the website.

The OAA endeavours to deliver products and services as described on the website, but changes or improvements may be necessary at times and we reserve the right to make changes to those products and services.

External links

This site is linked to third party sites and the OAA does not take responsibility for the content of external sites to which we link and our linkage does not necessarily imply that we endorse the content of these external sites. The links to external sites are provided in good faith for your convenience and as another source of information that you might find useful.

Copyright and trademark

Unless otherwise stated, the OAA maintains copyright on the information published on this site. The design of the website is owned by the OAA and we own or have license to use the images used.

Prohibited use

You may not use the website for any of the following purposes:

• In any way which causes or may cause damage to the website or interferes with any other person’s use or enjoyment of the website
• In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law or regulation
• Making, transmitting or storing electronic copies of content protected by copyright without the permission of the owner.

Our terms and conditions for membership of the OAA are stated on our website.

When you submit your membership application you are making an offer to subscribe as a member of the OAA, which, if accepted, will result in a legally binding contract.

These terms and conditions form the basis of that contract through which the OAA will deliver a product or service(s) to you as a member of the Association.

On becoming a member of the OAA you are automatically agreeing to these terms and conditions and the terms in our privacy policy.

Termination of membership

The OAA may terminate your membership according to the Articles of Association if it is in the best interests of the Association that their membership is terminated. Such a termination will be by resolution of the Executive Committee in accordance with Article 12.4.

If membership is terminated by expulsion, no refund of membership subscriptions will be made and any balance due for the minimum membership period shall remain due and payable.

On termination taking effect, the benefits/services of membership will cease. You will not be entitled to the benefit of any part of the package to be provided or fulfilled after the date of termination.

Refunds

You do not have the right to be paid a refund of all or part of your subscription payment if your membership is terminated, suspended, relinquished by permanent or temporary resignation, or if you change from one membership category to another.

Access to online members’ area

You must be a member of the OAA to access the ‘Member only' content on the website. You will need to register an account to apply for membership or book an event. It is your responsibility to keep your contact details updated and to ensure your login credentials are not shared with or exposed to anyone else. You must notify the Association in writing/email as soon as you become aware of any unauthorised use of your user account login or password.

All members are granted access to the secure “members only areas on the Association website. Here you can access all the available member resources you are entitled to as part of your membership and manage your membership profile and events bookings, as well as update your contact preferences.

Force majeure

Neither party shall be liable to the other for any delay or non-performance of its obligations by reason of matters beyond its control. This includes but is not limited to; any act of terrorism; war; riot; civil commotion; compliance with any law or government order; fire, flood or storm; strikes or any other industrial dispute; delay in transit; power failure; postal delay; or any event that cannot reasonably be planned for or avoided. In which case we will deliver as soon as it is reasonably possible.

Liability

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. Our liability to you will not extend to any membership related benefits or services provided by an external provider. We specifically exclude liability for any loss or damage suffered by you as a result of your involvement in whatever manner with an external provider.

The OAA welcomes feedback of all types. We always welcome positive comments about our services and staff but, occasionally, there may be times when you feel we haven’t given the high level of service that we continually strive to deliver.

Listening to our members allows us to keep doing the things we do well, put wrongs right, and learn lessons to ensure we deliver a high-quality service. If you would like to provide feedback, please email secretariat@oaa-anaes.ac.uk.

Informal comments or complaints

If you have any comments or complaints about any of our services, we would ideally discuss these informally first. You can contact the Secretariat in the first instance, who will deal with the matter as quickly as possible and determine what action, if any, is needed.

If the matter is a complaint and cannot be resolved informally, the formal complaints procedure may be followed.

Formal comments and complaints

A formal comment or complaint should be made in writing, by letter or email. Ideally, it should be addressed within one month of the date it arose.

The comment or complaint should identify:

• The nature of the comment or complaint
• Who has been involved so far
• What has/has not been done
• Why you are/are not satisfied with the outcome
• And if necessary, how you would like to see the matter taken forward.

Timeline for response

The OAA will always acknowledge a comment or complaint within a maximum of three working days.

If there is an issue, it will be investigated. Informal complaints will normally be resolved within a few days.

Formal complaints are likely to take longer. We expect to respond to a formal complaint within 20 working days of the initial correspondence. If, in exceptional circumstances, the OAA cannot meet the deadline of 20 working days, a letter or email will be sent explaining why and will give a new deadline for the response.

The OAA will keep a record of any complaint and documents relating to any complaint will be kept for three years.

We will contact you from time to time, primarily by email, with information related to services, products and events which we believe will be of interest to you. This is part of our service and your membership benefit. You can manage your communication preferences and what you would like to hear about at any time in your Membership account profile area or by contacting the Secretariat. You can unsubscribe from email communications by following the link in the email or updating your preferences, however there are some mandatory communications that we will still need to send to you. 

When you provide your personal details to us we use your information for our legitimate business interests to carry out our work to promote and advance education, safety and research in anaesthesia, as well as the professional aspects of the specialty and the wellbeing of individual anaesthetists. We use your details to tailor the content we share with you, to ensure you get the information and updates that are most relevant to you.

Further details are available in our privacy policy. 

We will also hold information about you so that we can respect your preferences for being contacted by us.

The OAA offers high quality educational and Continuing Professional Development (CPD) events. These include webinars and conferences.

Non-members are welcome to attend OAA events. You will need to register for an account on our website  to allow secure booking. Registering for an account on the OAA website is free and easy to do and allows us to communicate with you about your booking(s).

Information about our events is available on our website at Home > Events > About our events. Our event team can be contacted at events@oaa-anaes.ac.uk if you have an questions or cannot find the information that you are looking for.

Data protection – event attendees

Attendee personal data will be stored and used according to the OAA Privacy Policy

To provide services to you at our events we may share some personal data that you submit when registering. For example:

• Dietary/access requirements with the venue and caterer
• Name, hospital and email address with the supplier of our badging solution
• Name and email address with the supplier of our event app so that you can create an account on the app and personalise your app content
• A list of attendee names and contact details to the venue including locations where the delegates are arriving from and/or quarantine details
• When you register to attend one of our events or courses, we may ask you to provide data which we require to implement our equality, diversity and inclusion policy. You can choose whether or not to provide this data. You can also choose whether we can use the data that you provide to identify what content, information and updates you are likely to be most relevant and of interest to you.

At the event

By enrolling to attend an OAA event you accept that:

Recording attendance

At the event your badge will contain a barcode that will be scanned on entry to provide a record of attendance for each day. Where scanning is not available you will be asked to sign in. This is for health and safety purposes and to provide CPD certification. The data is not divulged to any other third parties at any time.

Exhibitors at conferences will have the opportunity to hire scanners for data capture which will provide them with your email and hospital name. If you do not want the exhibitor to scan your badge you can decline their request.

Venues: security and accessibility

Venues will conduct security searches to ensure the safety of all attendees.

The venue and the OAA will not under any circumstances accept responsibility for or any liability in respect of damage or loss of any goods or articles of any kind brought onto or left at the property by you.

The OAA wants to ensure that its events are accessible for everyone. Please provide details of any access or dietary requirements when registering and at least 10 working days before the start of the event. Requests and changes within 10 working days of the event cannot be guaranteed. Dietary requirements will be passed onto the venue and caterer; however we are unable to guarantee that food will be prepared in an allergen-free environment.

Wellness register

For the health and wellbeing of our colleagues and attendees, we reserve the right to maintain a ‘wellness register’ onsite at our events. Activities involved in creating a wellness register may include (but are not limited to): asking attendees to self-identify as non-contagious ahead of the event; submission of a negative COVID-19 test and or proof of vaccination; temperature checks for all attendees on arrival; submission of delegate names and contact details to the venue including locations from where the delegates are arriving from and/or quarantine details; securely storing collected data for 28 days post-event in order to identify risks; and contacting attendees post-event if there appears to have been a viable risk of transmission of infectious diseases.

Photography and video

You may be photographed or filmed while attending our event. This material may be used for promotional purposes. If you do not wish to be photographed or filmed, please make yourself known to a member of the events team at the start of the event.

Event content

Speakers and programmes are correct at the time of publishing. There may be occasions when substitutions, alterations or cancellations are necessary due to circumstances beyond the control of the OAA. The OAA reserves the right to make such changes without liability. Any changes will be published as soon as possible on the website or event app where applicable.

Certificate of attendance

Certificates will be made available to download after the event  on the ‘My account’ section of the website. If there is any problem accessing these certificates then the OAA Events team should be contacted at 

Event evaluations

As we want to continually improve the quality and usefulness of our educational events, we will contact attendees to complete an online evaluation after the event. Your feedback is important to us.

Event code of conduct

The OAA has a code of conduct for attendees at our events to ensure the best experience possible for all attendees. All attendees will be expected to follow this code of conduct. The code of conduct can be found on our website.

We respect the privacy of our members and visitors to our website. We take our duty to process your personal data, in compliance with data protection law, very seriously. We have developed and implemented processes and procedures to help us process personal data in accordance with the General Data Protection Regulation (GDPR), The Data Protection Act 2018 (DPA) and Privacy and Electronic Communication Regulations (PECR).

When you become a registered user on our website and when you join as a member you provide us with your personal details. We require this data to process your event bookings and membership application and manage your membership and events bookings and create a profile on our membership and events databases. Our legal basis for processing this data, in accordance with data protection law, is for the performance of a contract. 

As a registered user or a member we ask you to provide data which we require to implement our Equality, Diversity and Inclusion Policy. You can choose whether to provide this data. You can also choose whether we can use the data that you provide to identify content, information and updates that are likely to be most relevant and of interest to you.

You can read more in our privacy policy. 

These terms and conditions will be updated regularly, and we will communicate these changes to you in a timely and transparent manner.